Payment FAQs

Here are some of the most frequently asked questions about payment. If you have a more specific question, please use the contact form at the bottom of the website. Thank you!

Why do I have to pay the sales tax
This is in accordance with the US sales tax system.  In the United States, most states have a sales tax system and vendors should collect sales taxes when ...
Mon, Jun 19, 2023 at 4:51 PM
Duplicate transactions
Duplicate transactions can happen if there are some hiccups in the connection, the page is refreshed in the middle of the transaction, or the back button is...
Mon, Jun 19, 2023 at 4:51 PM
How can I change my card information?
To change your card information, please contact the payment platform of your choice  Please check how to change your information links below: PayPal- H...
Wed, Aug 9, 2023 at 9:59 AM
Why isn’t my credit/debit card payment via PayPal going through?
Please make sure that your card allows international payments.  If your PayPal account was registered in South Korea, please try making the payment without...
Fri, Jan 27, 2023 at 4:42 PM
I have failed to make the payment
If your payment failed, please write to us here with the following information. Payment company you used  Method of payment (credit/debit card, Pay...
Tue, Feb 14, 2023 at 5:10 PM
Can I pay in a different currency aside from US dollars?
Sure! You can choose your preferred currency on the checkout page of PayPal (or 2Checkout). However, in this case, you might have to pay a small currency-ex...
Mon, Jun 19, 2023 at 4:54 PM
Do I have to contact the bank or credit card company directly in order to cancel my order or get a refund?
No, we can help you best with this! If you contact your bank or credit card company, it will take much longer to handle the issue and you can’t guarantee a ...
Mon, Jun 19, 2023 at 4:54 PM
Why is my refund not appearing in my account?
Once we give you a refund, it usually takes a few business days for the money to show up back to your account or for the card transaction to be fully cancel...
Mon, Jun 19, 2023 at 4:56 PM
Can I purchase the subscription with my PayPal balance?
Yes. If there’s no balance on your renewal date, PayPal will try to use your connected card to pay the subscription fee.
Wed, Oct 11, 2023 at 4:25 PM
Can I make a payment via bank transfer?
We usually recommend making a payment with a credit/debit card. However, if you have trouble doing that, please write to us here with one of the following f...
Mon, Jun 19, 2023 at 4:59 PM