Shipping FAQs

Please allow 24-48 hours after receiving a confirmation email for your order to be shipped. Standard shipping typically takes 9-12 weeks from the time of shipping until you receive it, and 3-5 business days for DHL, but can sometimes take longer due to things beyond our control, such as customs clearance, holidays or postal worker strikes. If there is a problem with your order, please let us know about it by using the contact form at the bottom of the site. Please include your order number in the email.

How long will it take for my order to arrive?
Once you place an order, it will most likely be shipped out on the next business day(2 business days during sale periods). You can check the estimated deliv...
Wed, Oct 11, 2023 at 4:14 PM
I haven’t received my items yet./ The delivery seems to be delayed.
Estimated delivery period vary by courier. Please check the delivery times for each courier on this page. If it has been more than 14 business days since t...
Wed, Oct 11, 2023 at 4:49 PM
Can I track my order?
Yes, you can track your order if you chose fast shipping. Click on your tracking number on the Orders page, and you will see the delivery status of your ord...
Wed, Oct 11, 2023 at 4:18 PM
How much do I need to pay for the tariffs?
We have specified a list of countries that have been confirmed to impose tariffs and their VAT rate and surcharge placed on order shipping to restricted are...
Mon, Jun 19, 2023 at 4:42 PM
My books seem to have been stolen. What should I do?
Please give us your order number by contacting us here and we will look into the issue with the shipping company of your choice. However, if you asked for c...
Wed, Oct 11, 2023 at 4:20 PM
The book I ordered is missing./ I got the wrong book.
If an item is missing from your package or if the wrong book has been delivered, please write to us here with the following information: Order number ...
Mon, Jun 19, 2023 at 4:46 PM