If you do not receive your package within the following respective periods (depending on the zone) from the shipping date, we will consider your package to be lost and will either resend your package OR offer a full refund depending on your preference. 

Zone 1 & 2 = 5 weeks

Zone 3 = 6 weeks  

Zone 4 = 7 weeks

Shipping Zones Country List

Please be sure to check your local customs office or postal delivery service for exceptions before contacting us to let us know your package may have been lost. Most packages arrive safely within 2-3 weeks, but if you have had trouble receiving mail from overseas before, or if you want to ensure a faster delivery with a tracking code, please choose the "Fast Shipping" (DHL) option when you check out.